Frequently Asked Questions

We've compiled a few of our most asked questions on this page. If you have a question that's not addressed here, please reach out to us!
Do you have downloadable PDFs?
The short answer: Not yet! It's definitely in the pipeline, but as a one man team, it's been pushed to the sidelines until some of our bigger projects (namely all the class journals) are complete. 

If you want to see what we're working on, following us on Instagram a great way to see what's next. 

If you want to contribute to upcoming projects, check out our Ko-Fi.
Are you going to make journals for all the classes?
Yes! I get this one a lot. I will be doing all the classes in the Player's Handbook first. If you don't see it in the shop, it's probably not created yet. I can't give specific timelines, because different classes take different amounts of time, but once the Player's Handbook is done, we'll be moving on to classes in other modules (sorry artificers, you'll have to wait a bit longer).

If you want to see what we're working on, following us on Instagram a great way to see what's next. 

If you want to contribute to upcoming projects, check out our Ko-Fi.
Do you make left-handed journals?
Technically, our discbound journals are ambidextrous. They work much like a spiral bound notebook and can be folded over on itself for easier writing.
Do the discs get in the way?
As a right-handed writer, not really, even when we use the left side. However, another great aspect of these journals is the ability to remove and move pages around. So in the instance that the discs were to get in the way, you can remove the page, write on it and then replace it, effortlessly.
Do the pages fall out of the discs?
The discbound system holds pages very well. The only time that pages would fall out would be if your pages were punched incorrectly, making the depth of the punch too short. If you feel this is the case with your purchase, please reach out to us

If you put too many pages on the discs, the pages will start to pop out. This means that you need bigger discs or to archive some of your older pages! Currently, discs at Cantrips Media are 1 inch discs which will fit roughly 150 pages. We currently do not offer any larger discs, but are looking to stock those soon. In the meantime, we recommend will some products here (link coming soon).
Do your journals work with store bought 8 disc systems?
After much fiddling with my punch, YES! My journals will now work with 8-disc systems! 

Do note though that while the Player's Notebook is a junior size, our DM Notebook is a little wider and therefore may not work with all store-bought systems.If you purchased a journal before 11/14/2020 you have a 9 disc system. I will continue to stock refills for you, but unfortunately, your system will not work with the standard system. Please reach out if you have any questions about your order!
I bought a journal from you but it is a 9-disc version. Can I still buy refills?
Yes! You can check out these two listings here: Dungeon Master 9-Disc or Player's Notebook 9-disc (Classic)
Are you restocking your discbound journals?
Yes! I restock weekly on Tuesdays and Thursday (and sometimes Fridays during busy seasons).

I'm a one-person team, though so some weeks may take a little more time than most. I get this question A LOT as soon as something is out of stock. I promise that yes I am working on them, and the best way to find out what will be restocked next is not to message me as I'm not always able to respond right away (I'm making journals afterall!). Instead, follow me on Facebook and Instagram. I regularly post what I'm working on and I often use Instagram's Story feature to announce when something is restocked!
How long does processing and shipping take?
In general, I process orders within 2-3 days.

Obviously, this depends on how far away you are from me, the type of shipping you select, and the time of year (fourth quarter is very busy for postal services!) 

If you are looking to purchase a journal as a gift, I recommend giving yourself at least one week between placing the order and the time that you need the gift. This is because I only list what's already been made, so an item may be out of stock if you wait too long. Also, all shipping times are estimated. 

As a one man team, I cannot guarantee that your item will arrive on time. But I can say that I try to process orders as quickly as I can.
Can I cancel my order?
Of course! Please reach out to us as soon as possible though, as we try to process orders quickly and would like to prevent your order from being shipped. 

In the event that your item is shipped and you'd like to cancel, you must ship the item back to us. Upon receiving the item, we inspect it to be sure that it is in an unused condition and will promptly refund your money.
Can I get a refund?
Of course! Please reach out to us as soon as possible to start the refund process. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at kyliec@cantripsmedia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at kyliec@cantripsmedia.com.

I love your small business and want to support you in other ways! How can I do that?
First off, thank you so much! It's thanks to you that we can continue to follow this amazing career path.If you want to support us, there's a lot of different ways you can do that, outside of a purchase:
Follow us on social media: Facebook, Instagram, YouTube, or Pinterest
If you've made a purchase, leave a review! You'll get email updates after your purchase to leave a review!
Watch and share our YouTube videos! You'll not only get a look behind the curtain, but you'll also get tips on using your journal!
Have an idea? Share it with us! We are ALWAYS listening to what you want to see next. Just remember the whole one-man-team thing. It may take us a bit to get to your idea!

Contact us

Was your question not answered? Send us an email with the form below, or use the Facebook message us button to send us a message via Facebook! We'll answer you as soon as we can. Thank you!
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