Answers to the questions we get the most!
Frequently Asked Questions
Are you restocking JOURNAL NAME?
Yes! I restock weekly.
I get this question almost as soon as something is out of stock. I promise it's coming back! Unless something is listed as "limited edition", I try to have everything restocked by the weekend!
I do not currently have pre-orders available, but you can sign up for notifications as soon as it comes back in stock.
You can also follow us on Instagram or Facebook as we use the story feature during the holidays to announce restocks too!
Are you making a journal for CLASS?
Yes! I get this one a lot, especially from Bloodhunters.
I only recently completed classes in the Player's Handbook. I will be moving on to additional classes from other modules soon, but note I will not be doing subclasses. (Therefore, Circle of Fire druids should purchase a druid journal, and Eldrith Knights should consider the fighter journal, etc).
There's no strict timeline for this, as I also want to design more things outside of players journals, and feel there's still plenty of options available in the shop.
If you want to see what we're working on, following us on Instagram a great way to see what's next.
If you want to contribute to upcoming projects, check out our Ko-Fi.
Do you offer downloadable PDFs & Printables?
The short answer: Not yet! It's definitely in the pipeline, but as a one man team, it's been pushed to the sidelines until some of our bigger projects are complete.
We do offer a digital notebook for Players (a DM one is coming soon). You can check it out here.
If you want to see what we're working on, following us on Instagram a great way to see what's next.
If you want to contribute to upcoming projects, check out our Ko-Fi.
Do you offer journals for other RPGs and editions outside of D&D 5e?
Unfortunately, no. While I would love to offer journals for other editions, our team is too small. We hope to do this one day, but right now we're at capacity.
How long does processing and shipping take?
In general, I process orders within 2-3 days. This means, your order will be shipped in about 2-3 days.
Obviously, this depends on how far away you are from me, the type of shipping you select, and the time of year (fourth quarter is very busy for postal services!)
If you are looking to purchase a journal as a gift, I recommend giving yourself at least one week between placing the order and the time that you need the gift. This is because I only list what's already been made, so an item may be out of stock if you wait too long.
All shipping times are estimated. As a one man team, I cannot guarantee that your item will arrive on time. But I can say that I try to process orders as quickly as I can.
Can I cancel my order?
Of course! Please reach out to us as soon as possible though, as we try to process orders quickly and would like to prevent your order from being shipped.
In the event that your item is shipped and you'd like to cancel, you must ship the item back to us. Upon receiving the item, we inspect it to be sure that it is in an unused condition and will promptly refund your money.
Can I get a refund?
Of course! Please reach out to us as soon as possible to start the refund process. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at kylied@cantripsmedia.com. If your return is accepted, you'll need to ship it back to us. We'll tell you where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kylied@cantripsmedia.com.
We are not liable for stolen items, but we will try our hardest to assist you. If you fear that your package may be stolen we recommend contacting us to add a signature confirmation to your order.
Do you ship internationally?
I only ship to Canada and Mexico via my Etsy shop here. I did originally ship internationally but unfortunately, we've had a lot of issues with it! Items were getting lost, arriving damaged, and taking forever to get to customers. Until I am able to find a better solution we are only shipping to Canada and Mexico at this time, and only via Etsy (which will help us monitor international taxes). I apologize for the inconvenience!
Discbound Journal Specific Questions
Questions About Discbound Journals
How do I add pages?
We've got both a blog post and a video tutorial on how to add pages. Go check them out!
How do I remove or move pages?
The discs do not open up. Instead, you'll gently tug on the upper left hand corner towards you and the page will slowly pop out.
To pop it back in, simply press down on the inner section of the page near the discs. You can see how this works in videos on our YouTube channel!
Do you make left-handed journals?
Technically, our discbound journals are ambidextrous. They work much like a spiral bound notebook and can be folded over on itself for easier writing.
Do the discs get in the way when you write?
As a right-handed writer, not really, even when we use the left side. However, another great aspect of these journals is the ability to remove and move pages around. So in the instance that the discs were to get in the way, you can remove the page, write on it and then replace it, effortlessly.
Do the pages fall out easily?
The discbound system holds pages very well. The only time that pages would fall out would be if your pages were punched incorrectly, making the depth of the punch too short. If you feel this is the case with your purchase, please reach out to us as that should NOT be the case.
If you put too many pages on the discs, the pages will start to pop out. This means that you need bigger discs or to archive some of your older pages!
All journals are made with 1-inch discs, meaning they can hold rouhgly 150 pages. You can purchase bigger discs here.
Do you journals work with other brands?
Yes! Our journals will now work with 8-disc systems! Do note though that while the Player's Notebook is a junior size, our DM Notebook is a little wider (measuring at 7 inches wide) and therefore may not work with all store-bought systems.
All brands are interchangable, though you may see slight differences in hole sizes.